We are open Monday through Friday from 8:00 AM until 5:00 PM. After hour calls will be answered as soon as possible.

Yes! Horizon can meet your restoration and renovation requirements.

Restoration: Horizon is available to work directly with you and your insurance company to assist in returning your property to pre-loss conditions.

Renovation: Horizon offers a wide range of services from home developments and transformations to exterior renovations. There is no job too big or small. Please contact us for a free estimate.

We are proud to service Airdrie, Calgary and its surrounding areas. Please contact us if you are not sure if you fall within the serviced areas.

As required and depending on the type of situation, your insurance company may dispatch an emergency contractor to provide immediate mitigation services.

Horizon Restoration will work with you and your insurance company to prepare a scope of work that is required to return the property to pre-loss conditions. Once approved, Horizon will work with you to schedule the repair and restoration of your property.

For non-emergency restoration, Horizon Restoration is available to work with you and your insurance company to determine the scope of work and estimate of repairs required to return your property to pre-loss conditions.

Horizon recommends in emergency situations to always contact your insurance company and other required first responders immediately.

An estimate will be provided within five business days following the receipt/identification of the scope of work

Structural water damage often takes approximately three days to dry. In some cases, it can be longer.

Yes, Horizon Restoration would be happy to assist with other restoration/renovation work. Please let us know as early as possible to allow us to schedule accordingly.

Horizon Restoration is committed to ensuring the site is clean after repairs are completed.

Yes. A final completion inspection and Certificate of Satisfaction will be performed at the end of the project by the Project Manager and property manager/owner.

This document is required by Horizon Restoration as well as your insurance company prior to closing the file and to provide confirmation of warranty.

Yes. Horizon provides a one year warranty on all workmanship in addition to manufacturer’s warranty (available upon request at time of COS).

Every project is unique, this answer will depend on your specific project. Your Project Manager will explain the process to you throughout your project and work with you so you understand the timeline.

Horizon Restoration works diligently to complete projects as timely as possible.
Can work be done in the evenings or weekends instead of during the day?

If you are unable to be around during the day, Horizon Restoration will do our best to find ways to get the project done around your schedule. A “lock box” can be used to control access to your property or other arrangements made and agreed upon.

If you are unable to be around during the day, Horizon Restoration will do our best to find ways to get the project done around your schedule. A “lock box” can be used to control access to your property or other arrangements made and agreed upon.

Work Authorization Form to prove we have legal access to your site and ensures you are the owner of the property in question and/or have the authority to provide us access.

Every insurance policy and claim and is different. Once the assessment is completed by your insurance company, you will be provided with a scope of the work along with the cost. Costs that are not covered by the insurance company are payable by the home/property owner.

Emergency restoration work is conducted immediately after a loss has occurred.

Emergencies: Your insurance company will engage a contractor to initiate the mitigation process. Horizon Restoration can be contacted immediately after the mitigation process has started and work with your insurance company to assess estimates and scope for repairs and restoration.

Repair: The restoration repair/rebuild returns your home to its pre-loss condition.

Once the emergency work has been completed, Horizon prepares an estimate for the restoration repair work and submit it to your insurance company for approval. Once approved, the restoration repair process will commence at the agreed upon schedule.

Please contact your Project Manager, Ryan Haysey with any questions.

At time of estimate, we allow for materials and products of similar kind and quality. If you choose to make upgrades, the change must be approved by the property owner/manager, the Project Manager, and in some cases, the insurance adjuster.

If you have questions regarding your insurance plan and coverage amounts, your adjuster is the best person to contact. Your Project Manager is always available to answer general questions as well as questions relating to the repair process and job-specific questions.

The decision of coverage is always made by your insurance provider. Before a claim is filed, an assessment of the damage will be completed. Horizon will assist you in making an informed decision on whether you can make a claim or not.